Refund policy

Due to the nature of the products sold at CSS (personal care goods), returns are not offered.  That being said, we want you to be happy with your purchase and will work with you to find an acceptable solution, if there is an issue with your order.

Quality Statement:

It is the nature of handmade items to have slight variations or slight imperfections.  One of the fascinating aspects of soap making is that each soap will have a slightly different swirl or design.  Where soap embeds are part of the design, they will be more consistent however placement of the embeds can vary slightly.  Photos of individual product offerings are representative of the batch.  The product you receive may not be the exact item in the photo(s) posted for the batch however any deviation or variation from the posted photo(s) will be slight in nature.  My goal is that you are delighted with your purchase.  If I would be disappointed to receive it, I won't ship it.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.  We will make every attempt to replace like for like when an item arrives damaged or is incorrect.  Given our soaps are small batch, we may not be able to replace the item.  

To be eligible for a return or replacement, your item must be in the same condition that you received it, unused, and in its original packaging. To start a return, you can contact us at cherylssouthernsoapery@outlook.com.  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cherylssouthernsoapery@outlook.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cherylssouthernsoapery@outlook.com.